Refunds & Cancellation

Paid plans are charged in advance for the chosen period — monthly or annual — through our payment processor, Stripe. Annual plans are billed once for the whole year at the discounted rate shown on the pricing page.

As the provider is not VAT-registered, prices do not include VAT.

You can cancel at any time in your account under Plan & billing. Cancellation stops the next charge; your plan stays active until the end of the period you already paid for, and then reverts to Free.

No cancellation fee applies and you do not need to contact support to cancel.

Consumers in the EU have 14 days to withdraw from a distance contract. Because a subscription gives you immediate access to a digital service, you are asked to confirm that performance starts right away; once the service has been fully provided within that period, the withdrawal right ends.

To withdraw within the 14 days, email support@enqre.com from the address on your account. We refund the amount charged, minus the proportion of the period already used, within 14 days and to the original payment method.

Payments already made for a started period are non-refundable, except where mandatory law requires otherwise. We do not refund partial months, unused scans, or periods in which the account was simply not used.

We refund in full if we charged you in error, charged twice, or if a paid feature was unavailable for a prolonged period through our fault. Contact support@enqre.com and we will resolve it.

If we discontinue a paid feature you rely on, we refund the unused part of your period.

After a downgrade, codes beyond the Free plan limit stop resolving, and paid features such as redirect rules or password protection stop applying. Your data is not deleted — export scan statistics before downgrading if you need them.

Billing questions and refund requests: support@enqre.com. Provider: Denis Malov s.p., Mlinska ulica 22, 2000 Maribor, Slovenia.